This Privacy Policy explains how Varmers collects, uses, stores and shares personal information when individuals visit varmers.com, contact us or place an order.

1. Data controller

The data controller is Varmers Growing Tech Co., Ltd., trading as Varmers.

Address: 3079 Sukhumvit Road, Bang Chak Subdistrict, Phra Khanong District, Bangkok, Thailand

Privacy contact: info@varmers.com | Telephone: +66 2 566 0958

2. Information we collect

• Identity and contact information, such as name, email address, telephone number, billing address and delivery address.
• Order and transaction information, including products ordered, amount paid, delivery instructions and refund history.
• Payment-related information processed by our payment service providers. We do not necessarily receive or store complete payment-card details.
• Account information if the customer creates a website account.
• Communications, customer-service requests, reviews and feedback.
• Technical and usage information, such as IP address, browser, device, pages viewed, referral source and cookie identifiers.
• Marketing preferences and interactions with advertisements or messages.

3. How we use information

• To process, fulfil, deliver and manage orders.
• To communicate about orders, availability, delivery, complaints, refunds and customer support.
• To verify payments, prevent fraud and protect our customers, website and business.
• To maintain accounts, records, product availability and business operations.
• To improve the website, products, services and customer experience.
• To measure website and advertising performance.
• To send marketing communications where permitted and according to the customer’s choices.
• To comply with legal, tax, accounting, food-safety and regulatory obligations.

4. Legal bases

Depending on the circumstances, we process personal information because it is necessary to perform a contract, comply with law, pursue legitimate business interests, protect vital interests, or because the individual has given consent.

Where consent is the basis, it may be withdrawn at any time without affecting processing that occurred before withdrawal.

5. Service providers and disclosures

We may share relevant information with hosting providers, WooCommerce or other ecommerce technology providers, payment processors, delivery and logistics providers, email and customer-support providers, professional advisers, fraud-prevention providers and analytics or advertising platforms.

We disclose only information reasonably necessary for the relevant service and require providers to handle information appropriately. We may also disclose information where required by law, court order, regulatory authority, or to protect legal rights and safety.

6. Analytics and advertising

We may use services such as Google Analytics, Google Ads and Meta technologies to understand website usage, measure campaign performance, prevent fraud, personalise content or advertising, and build audiences where permitted.

These services may use cookies or similar identifiers. Users can manage non-essential cookies through our cookie controls and can use the privacy controls offered by the relevant platforms.

7. International transfers

Some service providers may process information outside Thailand. Where this occurs, we use reasonable contractual, organisational and technical safeguards appropriate to the nature of the transfer and applicable law.

8. Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer service, legal compliance, tax and accounting, dispute resolution, security and fraud prevention.

Retention periods vary according to the type of information and applicable legal obligations.

9. Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal information. No online system is completely secure, and users should protect their passwords and devices.

10. Individual rights

Subject to applicable law, individuals may have rights to request access, correction, deletion, restriction, objection, portability, withdrawal of consent, or information about how their data is processed.

Requests may be sent to info@varmers.com. We may need to verify identity before responding.

11. Children

The website is not directed to children who are not legally able to enter into a purchase transaction. We do not knowingly collect personal information from children without appropriate authorisation.

12. Changes and complaints

We may update this policy to reflect changes in law, technology or our services. The effective date appears at the top of the page.

Individuals may contact us with privacy concerns and may also have the right to complain to the competent data-protection authority.