This policy explains how Varmers handles complaints, returns, replacements and refunds for fresh and perishable products.

1. Seller information

Seller: Varmers Growing Tech Co., Ltd. (trading as Varmers)

Address: 3079 Sukhumvit Road, Bang Chak Subdistrict, Phra Khanong District, Bangkok, Thailand

Email: info@varmers.com

Telephone: +66 2 566 0958

2. Perishable products

Varmers sells fresh herbs, leafy greens, sprouts, microgreens and other perishable produce. For hygiene, food-safety and freshness reasons, correctly supplied products generally cannot be returned merely because the customer changes their mind.

This restriction does not affect any rights the customer has under applicable law for products that are defective, unsafe, incorrectly supplied or not as described.

3. Eligible problems

• The wrong product was delivered.
• A paid item was missing from the delivery.
• The product was materially damaged during delivery.
• The product was spoiled or unfit for normal use when delivered.
• The quantity materially differed from the confirmed order.
• A duplicate or incorrect charge was made.

4. Reporting period

Because the products are perishable, please contact us within 24 hours after delivery. Prompt notification enables us to verify the condition of the product and the delivery circumstances.

We may still consider a later report where required by law or where the customer could not reasonably have discovered the problem within that period.

5. Information required

• Order number and customer name.
• The affected product and quantity.
• A brief description of the problem.
• Clear photographs of the product, packaging and delivery label where relevant.
• Any other information reasonably needed to investigate the claim.

6. Available remedies

After reviewing the claim, we may offer a replacement, redelivery, store credit, partial refund or full refund, depending on the nature and extent of the problem and product availability.

We do not require customers to ship spoiled or unsafe food back unless we specifically provide safe return instructions. We may ask the customer to retain the item and packaging temporarily while the claim is assessed.

7. Refund method and timing

Approved refunds are issued to the original payment method unless another method is required by law or agreed with the customer.

We normally initiate an approved refund within 7 business days. The customer’s bank or payment provider may require additional time to display the credit.

8. Non-refundable circumstances

• A change of mind after correctly supplied perishable goods have been delivered.
• Normal natural variation in colour, size, shape or appearance.
• Deterioration caused by improper storage after delivery.
• A failed delivery caused by an incorrect address, inaccessible location or unavailable recipient, except where required by law.
• Minor cosmetic differences that do not materially affect quality or intended use.

9. Cancellations

Please contact us as soon as possible to request cancellation. We may cancel and refund an order that has not entered harvesting, preparation, packing or dispatch. Once preparation or dispatch has begun, cancellation may not be possible because the goods are perishable.

10. Contact

To request assistance, email info@varmers.com or call +66 2 566 0958.