Refund Policy

  1. Returns and Refunds


1.1 Freshness Guarantee: At, we strive to deliver the freshest and highest quality strawberries. If you receive a product that does not meet our freshness standards, please contact our support team within 24 hours of delivery to request a refund.


1.2 Cancellation Refunds: If you wish to cancel an order before it is shipped, we will provide a full refund using the original payment method.


  1. Refund Process


2.1 Contact Support: To request a refund, please contact our customer support team through


2.2 Provide Details: When requesting a refund, kindly provide the order number and a brief explanation of the reason for the refund.


2.3 Refund Approval: Once your refund request is approved, we will process the refund within 7 business days.


  1. Payment Reversals


3.1 Original Payment Method: Refunds will be issued using the original payment method. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.


  1. Non-Refundable Items


4.1 Perishable Goods: Due to the nature of our products, perishable items beyond the freshness guarantee period are not eligible for refunds.


  1. Contact Us


If you have any questions or concerns regarding our refund policy, please contact us at


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