Effective date: 25 July 2026
This Shipping and Delivery Policy explains how Varmers processes and delivers orders for fresh herbs, leafy greens, sprouts, microgreens and other perishable produce purchased through varmers.com.
1. Seller information
Seller: Varmers Growing Tech Co., Ltd. (trading as Varmers)
Registered and customer support address: 3079 Sukhumvit Road, Bang Chak Subdistrict, Phra Khanong District, Bangkok, Thailand
Email: info@varmers.com
Telephone: +66 2 566 0958
2. Delivery area
We deliver to addresses in Thailand where delivery is available through our checkout. The delivery locations available for a particular order are shown when the customer enters the delivery address at checkout.
We may limit delivery of fresh or chilled products to areas where we can reasonably preserve product quality and food safety during transport. If an address is outside our service area, the checkout may not allow the order to be completed or our team may contact the customer before accepting the order.
3. Delivery charges
The applicable delivery charge, if any, is displayed before the customer confirms and pays for the order. Delivery charges may vary according to destination, order value, delivery method and other operational factors.
No undisclosed mandatory delivery fee will be added after the order has been placed.
4. Processing and delivery estimates
Available delivery dates, delivery windows and estimated delivery times are displayed during checkout or communicated in the order confirmation. Estimates begin after payment has been successfully authorised and the order has been accepted.
Because our products are fresh and perishable, availability, harvesting, packing, weather, traffic and courier conditions may affect delivery timing. Any displayed delivery time is an estimate unless we expressly state that it is guaranteed.
5. Order acceptance and availability
An order confirmation acknowledges receipt of the order but does not guarantee acceptance. We may contact the customer if a product is unavailable, if the address is outside our delivery area, or if additional information is required.
If we cannot supply a paid item, we will offer an appropriate substitute where the customer agrees, remove the unavailable item and refund its price, or cancel and refund the affected order.
6. Delivery of perishable products
Customers should ensure that someone is available to receive the order during the selected or communicated delivery window. Fresh produce should be inspected and refrigerated or stored appropriately as soon as possible after delivery.
We use packaging and transport methods intended to protect product freshness. Natural variations in size, colour, shape and appearance are normal for fresh agricultural products and are not necessarily defects.
7. Address accuracy and delivery access
The customer is responsible for providing a complete and accurate delivery address, telephone number and any access instructions. Please contact us promptly if a correction is needed.
We are not responsible for delays, failed delivery or deterioration caused by an incorrect address, inaccessible location, inability to contact the recipient, or the recipient not being available, except where required by law.
8. Delays and failed delivery
If a delivery is materially delayed, lost or cannot be completed, please contact us. We will review the circumstances and may arrange redelivery, replacement, credit or refund as appropriate.
Events outside our reasonable control may include severe weather, flooding, road closures, public emergencies, courier disruption, system outages and other force-majeure events.
9. Damaged, incorrect or spoiled items
Please notify us within 24 hours after delivery if an item is damaged, incorrect, missing or spoiled on arrival. Include the order number, a description of the issue and clear photographs. Claims are handled under our Returns and Refunds Policy.
10. Contact
Questions about delivery may be sent to info@varmers.com or raised by telephone at +66 2 566 0958.
| Business contact | Varmers Growing Tech Co., Ltd. 3079 Sukhumvit Road, Bang Chak Subdistrict, Phra Khanong District, Bangkok, Thailand info@varmers.com +66 2 566 0958 |